Privacy Policy

Digitals Dubai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. As a leading web development company in Dubai serving clients across the United Arab Emirates and GCC region, we adhere to the highest standards of data protection and privacy. This policy applies to all information collected through our website, project communications, and service delivery for clients in Dubai, Abu Dhabi, Sharjah, Ras Al Khaimah, Fujairah, Ajman, Umm Al Quwain, and throughout the Middle East.

We collect several types of information to provide and improve our services: • Personal Identifiers: Name, email address, phone number, job title, company name, and billing information. • Project Information: Project requirements, specifications, content, and feedback related to web development, mobile app creation, and digital marketing services. • Technical Data: IP address, browser type, device information, operating system, and usage patterns. • Communication Data: Records of your interactions with us via email, phone, chat, or contact forms. • Payment Information: Billing details processed securely through our payment partners (we do not store full payment card details). For clients in Dubai, Abu Dhabi, and across the UAE, we may also collect Emirates ID or trade license information for verification purposes when required.

We use your information for the following legitimate business purposes: • Service Delivery: To provide and manage our web development, mobile app, and digital marketing services for clients throughout Dubai and the UAE. • Communication: To respond to inquiries, send project updates, and provide customer support. • Billing: To process payments and manage invoices in compliance with UAE VAT regulations. • Improvement: To analyze usage patterns and enhance our website, services, and user experience. • Marketing: To send promotional communications about our services in Dubai and the GCC (you may opt out at any time). • Legal Compliance: To comply with applicable UAE laws and regulations, including data protection requirements. • Security: To protect against fraud, unauthorized access, and other security threats.

We do not sell, trade, or rent your personal information to third parties. We may share information with: • Service Providers: Trusted third-party vendors who assist us in operating our business, hosting our website, processing payments, and delivering services (e.g., cloud providers, payment processors). • Legal Requirements: When required by UAE law, regulation, or legal process, or to protect our rights, property, or safety. • Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected individuals. • With Your Consent: When you explicitly direct us to share information with third parties. All third-party service providers are contractually obligated to maintain confidentiality and comply with applicable data protection laws in the UAE and internationally.

Our website uses cookies and similar tracking technologies to enhance user experience, analyze traffic, and personalize content. Cookies are small text files stored on your device. We use: • Essential Cookies: Required for website functionality and security. • Analytics Cookies: To understand how visitors interact with our site (Google Analytics). • Preference Cookies: To remember your settings and language preferences. You can control cookies through your browser settings. Disabling cookies may affect your experience on our website. By continuing to use our site, you consent to our use of cookies in accordance with this policy.

Digitals Dubai implements industry-standard security measures to protect your information, including: • Encryption: SSL/TLS encryption for all data transmitted between your browser and our servers. • Access Controls: Strict authentication and authorization protocols for employee access to client data. • Secure Infrastructure: Regular security audits, firewalls, and intrusion detection systems. • Data Minimization: We only collect and retain information necessary for our services. While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any data breach affecting your information as required by UAE law.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by UAE law. Typical retention periods: • Client Information: Retained for the duration of our engagement plus 5 years for legal and accounting purposes. • Project Data: Retained as part of our project archives for reference and support purposes. • Marketing Data: Retained until you opt out of receiving communications. • Usage Data: Retained for analytics purposes for up to 26 months. You may request deletion of your data, subject to our legal obligations to retain certain information.

Under UAE data protection laws, you have the right to: • Access: Request a copy of the personal information we hold about you. • Rectification: Correct inaccurate or incomplete information. • Erasure: Request deletion of your data, subject to legal exceptions. • Restriction: Limit how we use your information. • Portability: Receive your data in a structured, commonly used format. • Object: Object to processing based on legitimate interests. • Withdraw Consent: Withdraw previously provided consent. To exercise these rights, contact us at privacy@digitalsdubai.com. We will respond within 30 days.

As a Dubai-based company serving clients across the UAE and GCC, your information may be processed in countries outside your residence. When we transfer data internationally, we ensure appropriate safeguards are in place, including: • Standard contractual clauses approved by relevant authorities. • Compliance with UAE data protection regulations. • Processing only in countries with adequate data protection laws. By using our services, you consent to the transfer of your information to countries that may have different data protection rules than your country of residence.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately. If we discover that we have collected personal information from a child without verification of parental consent, we will take steps to delete that information.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. We will notify you of material changes by: • Posting the updated policy on our website with a revised "Last Updated" date. • Sending an email notification to active clients. • Displaying a prominent notice on our website. We encourage you to review this policy periodically. Your continued use of our services after changes constitute acceptance of the revised policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer: Digitals Dubai Business Bay, Dubai, United Arab Emirates Email: privacy@digitalsdubai.com Phone: +971 50 123 4567 Website: www.digitalsdubai.com/privacy For clients in Abu Dhabi, Sharjah, Ras Al Khaimah, or any other emirate, you may also contact us via phone or email. We aim to respond to all inquiries within 5 business days.